Withdrawal from the Contract
If you are a so-called privileged buyer, i.e.:
A) a consumer
or
B) a natural person for whom the contract concluded with us is directly related to your business activity, but does not have a professional character for you,
as a general rule, you have the
right to withdraw from a distance contract.
You can withdraw from the contract by submitting a
statement of withdrawal from the contract, e.g., via email sent to:
shop@sklep168231.shoparena.pl
.
You may withdraw from the contract within
14 days.
The fourteen-day period for withdrawal from the contract begins when you, or a third party indicated by you other than the carrier, take possession of the goods. In the case of a contract covering multiple goods delivered separately, in batches, or in parts – it starts from the day you take possession of the last good, batch, or part.
To meet the deadline, it is sufficient to send the statement before the period expires.
Return the goods to us immediately at: Niewiatrowice 42, 28-440 Chmielów, but no later than 14 days from the day you withdrew from the contract.
Quick return: Link to product return
https://furgonetka.pl/zwroty/a10cb77e-37b4-4b1e-a7ad-fc05ebb770ed
Payments made by you will be refunded immediately according to the terms indicated in the Store Regulations, but no later than 14 days from the day we receive your statement of withdrawal from the contract.
If we have not offered to collect the goods from you ourselves, we may withhold the refund until we receive the goods back or you provide proof of their return – whichever occurs first.
Remember that the right of withdrawal from a distance contract does not apply, among others, to contracts:
- where the subject of performance is non-prefabricated goods, made according to your specifications or intended to meet your individualized needs;
- where the subject of performance is goods that are perishable or have a short shelf life;
- where the subject of performance is goods delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons, if the package was opened after delivery;
- where the subject of performance is audio or visual recordings or computer software supplied in a sealed package, if the package was opened after delivery.
Detailed information on withdrawal from the contract can be found in our Store Regulations.
Complaints
The following provisions apply to so-called privileged buyers. If you are not one, please refer to our Store Regulations for detailed information regarding complaints.
If we improperly fulfill the contract concluded with you, you have the right to submit a complaint – preferably via email: shop@sklep168231.shoparena.pl
or by mail to Chmielów 4, 28-440 Chmielów.
As a general rule, we are responsible for any lack of conformity of the goods with the contract that existed at the time of delivery and is revealed within two years from that moment.
Under the provisions of the Consumer Rights Act, in such a situation you may request:
a) replacement of the goods
or
b) repair of the goods.
In some cases, you may also:
a) withdraw from the contract
or
b) submit a statement requesting a price reduction
– details on this can be found in our Store Regulations.
